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Terms & Conditions

Blue Horizon Medicals

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Terms and Conditions

Terms and Conditions
At Blue Horizon Medicals we strive to deliver a top class service 100% of the time – in order to facilitate this we work very hard to make your pathology testing experience as good as we can make it, with you, your pathology sample, and your results always remaining our top priorities. We have made our terms and conditions as fair as we can, and they are outlined below.
If you have any questions regarding any aspects of our terms and conditions, then please get in touch. We do request that you read the terms and conditions during the checkout process, and also in your order confirmation email. If you have any questions then please get in touch on 0800 999 1110 or email assistance@bluehorizonmedicals.co.uk with your question.
The service that we offer.
When you purchase a “testing kit” from this website, what you are purchasing is our Doctor’s Private Referral to an accredited laboratory for a sample to be tested – as part of this service we also supply you with the necessary test kit for your sample collection choice, as well as postage from us to yourself, and postage for the sample back to the laboratory.
By placing an order on this website you are accepting what we can guarantee and also accept that we are unable to guarantee factors beyond our control.
Accreditation Guarantee
The results that we provide you with are guaranteed to be from accredited laboratories
Despatch Guarantee
We will send your testing kit out the same day as we receive your order if we receive by 2pm Mondays through to Fridays, excluding bank holidays.
Change of Mind Guarantee
Should you change your mind about testing before we dispatch your test kit we can provide you with a full refund.
Returns Guarantee
If we have dispatched your kit, you can return it to our returns address below within 30 days for a full refund if it is unused and undamaged. If it is incomplete, used or damaged in any way we may deduct a fee of £5. If you have chosen for us to dispatch your kit to you by express delivery, we will deduct the charge for that. You may keep the A6 card insert with the attached information card and promotional pathology point chocolate coin with our compliments.
If you wish to cancel your order after 30 days have passed from when the order is placed you can do so by returning it to our returns address below. We are unable to refund you but can credit you with the equivalent value of your purchase in Pathology Points which can be used for future pathology testing for yourself or a guest on any participating Blue Horizon Medicals website. If your kit is returned, incomplete, used or damaged in any way, we may deduct the equivalent of £5 in Pathology Points.
Phlebotomy Money Back Guarantee
If you elect to use our nurse home visit service or BMI hospital phlebotomy service we will guarantee you your money back if the nurse or support staff do not manage to successfully collect a sample. We can however only offer this money back phlebotomy guarantee once per patient to make the guarantee fair for all.
Finger-Prick Try Again Guarantee
If you are not successful in obtaining a viable finger prick sample (1 in 10 are unsuccessful) we find that in situations where finger-prick instructions have been followed correctly and success has not been met, then a second attempt will most likely meet with the same fate. But the choice is yours – so if you want to take this risk we can send out another finger-prick kit free of charge for you, but if you fail again and request a refund we will need to deduct an administration charge of £5.
Alternatively of course we can look at phlebotomy options for you such as a nurse visit, attendance at a BMI hospital or you can arrange your own vacutainer sample collection and we won’t charge you for the failed finger-prick kit.
One year usage Guarantee
You have up to one year from when you have purchased the kit to return it to the Laboratory in the supplied envelope. After a year has expired if you still would like your test please contact us and we’ll see what we can do for you. We may just need to check expiry dates of batch components.
Refunds Guarantee
Refund requests must be made by email to assistance@bluehorizonmedicals within the timeframes stated above together with a reason for the request. Unused kits should be sent to Blue Horizon Medicals, Tavyside Health Centre, Abbey Rise, Tavistock PL19 9FD. Please do not use the supplied envelopes as these go to the laboratory and may incur further charges. We guarantee that any refunds or pathology points due to be credited will be done so within seven working days of our receipt of the kit.
What we cannot Guarantee
There are a number of factors that we have no control over and hence cannot guarantee them.
Outbound Postage Times
We cannot guarantee that your post will get to you on time if you do not choose the next day guaranteed delivery service. First class post by Royal Mail aims for next day delivery but can sometimes be 2-3 days, or more.
Return Sample Postage
You should aim to get your pathology sample back to the Laboratory in the provided envelope as soon as possible. We provide you with options at checkout that include a next day envelope back to the laboratory. Although we have restricted a number of profiles that are likely to haemolyse we do suggest that the best course of action to take is to get the sample back to the laboratory the next day using our guaranteed return envelope option or your own arrangements.
If you do not use a guaranteed next day service back to the laboratory (With you posting Monday to Thursday and the sample arriving at the laboratory (Tuesday to Friday) then we cannot guarantee that the blood will be testable due to clotting of the sample.
If you do use a guaranteed next day service within the suggested Monday to Thursday window, (please DO NOT post your sample on a Friday or Saturday), and the sample has clotted to an extent that some of the laboratory values cannot be measured then you will be due a refund which will be given in full if no parameters are returned. With profiles a partial refund will be given as a proportion of tests within that profile that have haemolysed. For instance, if a female hormone profile were ordered, which has 4 tests, and one of those haemolyses, then the refund would be 25% of the total of that profile.
If the profile is necessary in its entirety and a partial refund of this nature does not help your clinical picture then a postal blood test may not be suitable for your situation and you should instead explore other blue horizon services that utilise an appointment at a private clinic and your blood is not left to the fate of the postal service.
Laboratory Turnaround Time
The turnaround times are stated clearly for each test and are to be used as a guide only. The results are usually only released once all tests become available. The turnaround times, as a guide, refer to the number of working days (not weekends and bank holidays) that it takes between your blood being received by the processing Laboratory and the results being emailed to us. Please understand that as these turnaround times are a guide and results may well fall inside the times stated. However, sometimes results will take longer than the stated times due to circumstances beyond our control such as mechanical breakdown of equipment, human error or transportation issues affecting courier routes, as not all tests will be analysed directly by the Lab you are having your sample sent to.
If you have chosen unreported results (because your own Consultant or General Practitioner will be reporting on them) then we can pass the results straight through to you.
If you have asked us to report on your results please allow another working day for our own Doctors to review your results and pass comment.
Our Medical Comments.
Our panel of Doctors are all practicing GPs, and if your results are outside established parameters and have chosen to have reported results we provide a free of charge medical comment based upon your blood results alone. As we may be unable to make a full assessment on laboratory results alone you may be informed that a follow up consultation may be needed with your own GP. Additionally, where your results require specialist interpretation you will be informed of this. Both private and public Doctors are required by the General Medical Council to operate within the bounds of their knowledge for your safety.
Laboratory Results Presentation
Laboratories may report different results in different ways than you are used to or may provide different reference ranges. If the way that your results are reported is of prime importance to you then please call to check with us first - we can check and give you an answer.
If you have any questions regarding any aspects of our terms and conditions, then please get in touch. We do request that you read the terms and conditions during the checkout process, and also in your order confirmation email. If you have any questions then please get in touch on 0800 999 1110 or email assistance@bluehorizonmedicals.co.uk with your question.