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Trust us - 8 SERVICE GUARANTEES

Need some assurance? We give you eight guarantees.

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Postal Testing Guarantees

Postal Testing Guarantees
Accreditation Guarantee
The results that we provide you with are guaranteed to be from accredited laboratories
Despatch Guarantee
We will send your testing kit out the same day as we receive your order if we receive by 3pm Mondays through to Fridays, excluding bank holidays.
Change of Mind Guarantee
Should you change your mind about testing before we dispatch your test kit we can provide you with a full refund.
Returns Guarantee
If we have dispatched your kit, you can return it to our returns address below within 30 days for a full refund if it is unused and undamaged. If it is incomplete, used or damaged in any way we may deduct a fee of £5. If you have chosen for us to dispatch your kit to you by express delivery, we will deduct the charge for that. You may keep the A6 card insert with the attached information card and promotional pathology point chocolate coin with our compliments.
If you wish to cancel your order after 30 days have passed from when the order is placed you can do so by returning it to our returns address below. We are unable to refund you but can credit you with the equivalent value of your purchase in Pathology Points which can be used for future pathology testing for yourself or a guest on any participating Blue Horizon Medicals website. If your kit is returned, incomplete, used or damaged in any way, we may deduct the equivalent of £5 in Pathology Points.
Phlebotomy Money Back Guarantee If you elect to use our nurse home visit service or BMI hospital phlebotomy service we will guarantee you your money back if the nurse or support staff do not manage to successfully collect a sample. We can however only offer this money back phlebotomy guarantee once per patient to make the guarantee fair for all.
Finger-Prick Try Again Guarantee
If you are not successful in obtaining a viable finger prick sample (1 in 10 are unsuccessful) we find that in situations where finger-prick instructions have been followed correctly and success has not been met, then a second attempt will most likely meet with the same fate. But the choice is yours – so if you want to take this risk we can send out another finger-prick kit free of charge for you, but if you fail again and request a refund we will need to deduct an administration charge of £5.
Alternatively of course we can look at phlebotomy options for you such as a nurse visit, attendance at a BMI hospital or you can arrange your own vacutainer sample collection and we won’t charge you for the failed finger-prick kit.
One year usage Guarantee
You have up to one year from when you have purchased the kit to return it to the Laboratory in the supplied envelope. After a year has expired if you still would like your test please contact us and we’ll see what we can do for you. We may just need to check expiry dates of batch components.
Refunds Guarantee
Refund requests must be made by email to assistance@bluehorizonmedicals within the timeframes stated above together with a reason for the request. Unused kits should be sent to Blue Horizon Medicals, Tavyside Health Centre, Abbey Rise, Tavistock PL19 9FD. Please do not use the supplied envelopes as these go to the laboratory and may incur further charges. We guarantee that any refunds or pathology points due to be credited will be done so within seven working days of our receipt of the kit.