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Website Help & Support

Blue Horizon Medicals - Help and Information

Website Help

Blue Horizon Medicals are a leading Health Referral company based in the UK and offer a private blood test referral service in the UK and many other countries around the world. We pride ourselves in offering a first class customer experience and are on hand to our customers through email, phone and online chat. We want our customers to enjoy their visit to our website and find easily any test they are looking for and to be able to buy that test quickly, securely and without fuss.
This also means that any information you forward to us and we receive is fully confidential and results/information or updates will only be forwarded to you personally. We offer the best customer service and have a fast and friendly team always on hand to help with any problems or requests once you have placed an order, so don’t hesitate to contact us.
Our online help page will try to address any issues you may have using this and our other private blood test websites, any problems you encounter we will be more than happy to help you, either call, email or click on our online chat for an immediate response, 9am to 9pm, Saturdays 9am till 12 noon. All contact information can be found at the bottom of the page or through the ‘About Us’ link above.
We have multiple sites across the web that cater for all different types/methods of tests, so don’t worry if you cannot find the one you’re looking for. We also offer a home blood testing service, pregnancy service, Nuffield and Spire referral service and many more – if you cannot find the website or test you require, you can contact our team and we can try our best to divert you to the correct site.
Payment Methods- Credit/Debit Card or Paypal. You can either order online and create your own account/login or contact our customer service team and they will be able to order the items, if you provide them with the correct details and then they will send you a confirmation email after the payment has been accepted.

Understanding the website

Your Account Area

You can view all your account information in your account area including past orders and invoices, you can update your address and view your reward points. 

Account Dashboard: A summary of your orders and contact infromation.

Customer Service 9am - 9pm 9am - 9pm 9am - 9pm 9am - 9pm 9am - 9pm 9am - 12noon Closed